I AM BEING ASKED...
WHICH COUNTRIES DO YOU DELIVER TO?
We now ship internationally!
Shipping costs are calculated automatically when you confirm your order and the UPS tracking will be sent to you as soon as the package is picked up.
Customs fees and other charges are the responsibility of the buyer.
IS IT POSSIBLE TO VISIT THE WORKSHOP?
It is perfectly possible to come to the workshop to pick up an online order during the indicated time slots. However, the workshop remains primarily a workspace for ceramicists and students, so it is essential to send a message before any visit so that we can ensure we are able to accommodate you.
DO YOU TEACH CLASSES?
I only give courses a few times a year, usually for a period of one month. The courses aim to introduce you to all the stages of making a piece: turning, trimming and enameling.
If you are a group of several people (5 maximum) wanting to do a workshop, feel free to send me a message so we can discuss it.
DO YOU OFFER CUSTOM-MADE PRODUCTS?
I'm delighted to work on commission! If you have a specific project in mind, please don't hesitate to send me a message so we can work on it together and I can provide you with all the necessary information: quote, invoice, order and delivery times, etc.
Delivery times are generally one to three months depending on the order.
DO YOU WORK WITH RESTAURANTS?
Developing custom-made plates and dish-ware for restaurants is one of my favorite things to do. The next one is seeing said plates in action and enjoying how they celebrate the food made by the amazing chefs I've been lucky enough to work with.
Beramics tableware can be found at:
- NESO, one Michelin star, 3 rue Papillon 75009 Paris
- De Vie, 22-24 rue Saint Sauveur 75002 Paris
DO YOU ACCEPT RETURNS?
Returns are indeed accepted:
In accordance with Article L121-20 of the French Consumer Code, the Customer has a period of fourteen (14) working days from receipt of the products to exercise their right of withdrawal, without having to provide any justification or pay any penalties, except where applicable for return shipping costs. Returned products must not have been used or damaged; otherwise, the return will be refused.
All refunds will be processed within a two-week period.
Custom-made items cannot be exchanged or refunded.
SHIPPING, COLLECTION & DAMAGE CLAIMS
UNCLAIMED PARCELS & CUSTOM ORDERS
Once an order has been handed over to the carrier and made available for collection or delivery, the customer becomes responsible for retrieving the parcel within the timeframe provided by the carrier.
The seller cannot be held responsible for damage, loss, or deterioration occurring after the parcel has been delivered to a pickup point, held in storage, or left uncollected beyond the carrier's standard holding period.
Customers are required to inspect their order immediately upon receipt and report any damage within 24 hours, including clear photographs of both the packaging and the damaged items. Claims submitted after this period may not be eligible for compensation or replacement.
As all ceramic pieces are carefully packaged prior to shipment, delayed collection or improper handling after delivery may affect the seller's ability to process claims with the carrier.
Custom and made-to-order pieces are non-refundable and non-cancellable once production has begun.
If a parcel is not collected by the customer and is returned to the seller, any return shipping fees, customs charges, storage fees, or additional shipping costs incurred will remain the responsibility of the customer.
Orders returned due to failure to collect, refusal of delivery, incorrect address provided by the customer, or non-payment of customs duties will not qualify for a refund.
The seller reserves the right to deduct any shipping, returns, handling, customs, or administrative costs from any potential reimbursement at their sole discretion.
Questions? Comments? Write to me and I will get back to you as soon as possible.